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Returns & Refunds

RETURN
If the product you received is not fit or incorrect , please contact us in a timely manner. You could request either a return and refund or a replacement item once we confirm that. 

All return requests must be made within 14 days of receiving the order. Kindly keep it neat and in its original packaging.

Please wrap your return in PROTECTIVE packaging for shipment. Otherwise, any scratches or damage done via transit may result in a fee. 

If you need to return an item, simply email us i
ncluding your order number, reason for return and it would be great if related pictures could be attached. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Should you have any further concerns, feel free to email us at support@shopnewlook.com. We're here to help!
REFUND
Upon receipt of your package, we will send you a confirmation email. In all cases, we advise you to carefully keep your tracking numbers. Upon receipt of return, you will be refunded as soon as possible to the PayPal account used for payment.

NOTE: Please DO NOT send your return to the address on your package. That is NOT our return address and surely will affect the processing of your return & refund.

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